How old does my pet need to be?

Guests must be 4 months or older to visit The Velvet Snout. Guests not meeting this requirement must be examined by their vet and receive a clearance of good health not more than 1 week prior to their stay. Guests younger than 4 months may not be allowed in playgroups due to size and temperament issues. Each guest will be evaluated per their needs.


What if my pet isn't spayed/neutered?

Unspayed females are allowed to participate in daycare if they are not in heat. If they are in heat or come into heat during their stay at The Velvet Snout, they will be removed from the playgroup and placed into their suite where they will receive walks and individual attention. Unneutered males are taken on a case by case basis andare usually not allowed in playgroups but can board.


How far in advance do I need to make a reservation?

Daycare reservations should be made a week in advance. Boarding reservations should be made two weeks in advance if at all possible. For Holidays we highly recommend 4 weeks or more in advance to ensure availability.


What vaccinations will my pet need?

Your dog(s) should be current on rabies, Bordatella, and DHLPP vaccinations. Feline guests need to be current on rabies and FVRCp vaccinations


Can you administer my pet's medication while they are staying with you?

Almost all medications can be administered by our trained staff.


Do we have to bring our own bed?

The Velvet Snout provides bedding for all our guests. Each suite has a Kuranda bed and we also have quilts, blankets and other bedding items available. If you would like to bring your own bedding you are welcome to do so as long as it fits inside a bag equivalent to a brown paper grocery store bag. Items can be rolled or folded to fit inside.


Can I bring my own food?

The Velvet Snout actually prefers that you bring your own food so that each pet remains on their regular diet; however, we do provide a quality dog food for those that do not provide food.


Can I bring my dog's favorite toy?

You may bring your dog's favorite toy; however it must remain in the suite with your dog and not in daycare. If your dog should chew the toy up to a point we feel it would be dangerous if ingested we will remove the toy for the remainder of their stay and return it to you when they go home.


Can my pets stay in the same room together?

We can accommodate two or more dogs in one suite together, depending on size. We do not currently offer this service for cats and dogs together due to different safety and health requirements.


How do you determine which dogs will do well together in daycare playgroups?

Playgroups are determined by a dog's individual needs and personality. Important factors are age, size, weight, temperament and play style. We assess this through your Pet Profile and ongoing , close observation.


What if my dog doesn't like other dogs?

We find that most of our guests play well with others; however, if your dog shows unfriendly behavior toward other dogs, they will not be able to participate in daycare. To accommodate these guests we offer walks as well as one on one play/petting.


Can I board my dog even if I don't know how my dog will act around other dogs?

While there are many factors that influence your dogs behavior, we suggest a visit to daycare prior to your boarding date so we can evaluate your dog's temperament. We will continue to monitor your dog throughout their stay and make any adjustments necessary. Guests staying at The Velvet Snout must possess a temperament that allows staff members to care for them. Allowances may be made for specific temperament issues, but the pet cannot pose a danger to staff members. If the guest is scheduled for daycare, they must not be aggressive toward people or other dogs.